Door and window specialists

BWF
tel 020 8368 1664

Complaints Procedure

 COMPLAINTS PROCEDURE

 

Cotswood Door Specialists Ltd is committed to providing high-quality joinery products which meet the standards our customers expect of us and we expect of ourselves.

 

We make every effort to ensure that everything we manufacture is produced fit for purpose, to the satisfaction of our customer or their representative, on time, and to the price agreed.

 

If a customer believes that they have reason to be dissatisfied with the product or the service we have supplied, we will try to the best of our ability to find a mutually acceptable solution.

 

If a query or complaint is received, it will be referred to North London: Tom Mihalsk- Director Of Production, South London: John Murray General manager, who will contact the customer directly to clarify the details.  If appropriate or necessary, he will arrange for an inspection visit.  If we conclude that we are in some way responsible for the problem that has arisen, we undertake to rectify it in a mutually agreeable manner as soon as possible.

 

If further advice or assistance is required, or if it is agreed that an independent view is required, we may seek the opinion of the Technical Department of the British Woodworking Federation.

 

We aim to respond initially to any query or complaint within 10 working days.  We hope to agree any remedial action which may be required within 10 working days of the inspection.

 

We keep a written record of all complaints and queries received, and review them