| Delivery
Our standard delivery charge is £5.00 + VAT for any weight or number of items. Finishes and preservatives require a special delivery service, and the price of this is included in the price of the product. You will only encounter seperate shipping charges at the checkout if you purchase other products. This covers England, Wales, Scotland and Scottish Isles, Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands. At present we do not deliver outside of the UK.
Delivery Schedule
We always try to deliver your order as quickly as possible. 98% of our products are held in stock either by ourselves or by our UK importers. We aim for delivery to you within 2-10 days. Most deliveries are made using Royal Mail Special Delivery (On some larger orders a private courier may be employed).
Back Orders
On rare occasions, an item may be out of stock. If this occurs, we will contact you and discuss the options to either a) wait for the item, b) amend your order to a stock item or c) receive a full refund.
Cancellations, Returns or Complaints
You may cancel your order for any reason up to 7 working days from the day after you receive the goods (cooling off period). To do this please contact us first specifying the the goods you wish to cancel. If you do this we may ask you to pay the cost of safely returning the goods to us but, apart from this, the whole of your money will be returned within 30 days of cancellation.
If goods are delivered faulty or damaged please contact us within 7 working days. If we are unable to resolve the problem, we will arrange return of the goods. A full refund will be given upon receipt of the item(s) including any carriage costs. This does not affect your statutory rights as a consumer. |
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